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ServiceNow
Associate Customer Success Manager
Join ServiceNow as an Associate Customer Success Manager in Dublin. Leverage ServiceNow skills to drive customer adoption and maximize product value.
The Mothership
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 25, 2025
ServiceNow is seeking an Associate Customer Success Manager to advocate for customers, oversee their ServiceNow product usage, and drive adoption. This role involves understanding customer needs, providing technical guidance, identifying success stories, and ensuring customers maximize value from their ServiceNow investments. The position is based in Dublin, Ireland, with the potential for some in-office work twice a week.
Requirements
- Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation, workflow optimization, and data-driven insights
- 2+ years of experience providing customer professional services or related business support
- Ability to provide independent comprehensive services
- Experience resolving issues through analysis
- Experience working collaboratively
Requirements Summary
2+ years customer support experience & ServiceNow accreditations. AI experience & analytical skills required. Independent & comprehensive service delivery needed
