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ServiceNow
Associate Customer Success Manager
The Mothership
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Customer Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 29, 2025
ServiceNow is seeking an Associate Customer Success Manager (CSM) to own a customer portfolio and drive customer interaction. This role involves orchestrating impacts, monitoring success metrics, leading reviews, and fostering customer relationships. The CSM works to ensure customers achieve their business outcomes and enhances customer satisfaction and retention.
Requirements
- Experience in leveraging AI in work processes
- 2+ Years of Customer Success, Project Management, Business Admin, or SaaS experience
- Strong ownership and autonomy
- Ability to drive effective conversations
- Collaborative skills
- Data analysis
- Strategic advisory skills
- Communication and presentation skills
Benefits
- Equal Opportunity Employer
- Accommodations
Requirements Summary
2+ years experience in customer success, project management, or SaaS. Needs to be owner-driven with autonomy. Strong analytical and communication skills
