Associate Customer Success Manager

ServiceNow is seeking a Customer Success Manager to act as a primary resource for customers purchasing ServiceNow Impact Guided, a value acceleration product. The role involves orchestrating customer deliverables, driving consumption of Impact accelerators, training, and ensuring technical health of ServiceNow clients. The role supports business objectives and growth through proactive communication, problem-solving, and data-driven insights.

Requirements

• Experience in integrating AI into work processes.
• 3+ years of related work experience (Customer Success, Project Management, Business Admin, and/or SaaS).
• Proven strategic advisory skills
• Strong communication and presentation skills.