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ServiceNow
Associate Customer Success Manager
Join ServiceNow as an Associate Customer Success Manager in Sydney. Leverage AI and ServiceNow solutions to enhance customer value and drive success.
The Mothership
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
July 28, 2025
We are seeking an Associate Customer Success Manager to join our Global Guided Impact organization. The successful candidate will serve as a named resource to customers who purchase ServiceNow Impact Guided, a value acceleration product that combines predictive software with human ingenuity to help customers adopt ServiceNow solutions quickly, optimize platform health, and realize value faster.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- 3+ Years of related work experience; Customer Success, Project Management, Business Admin, and/or SaaS
- Ability to take full ownership of customer portfolio, act with autonomy, and make key decisions to drive effective customer outcomes
Benefits
- Ability to drive effective and influential conversations with various stakeholders and leadership levels
- Ability to facilitate discussions and navigate customers' objections
- Ability to leverage data and analytics to make informed decisions and provide recommendations that drive achievement of customer business objectives
Requirements Summary
Experience in AI, 3+ years of work experience, and ability to drive customer outcomes
