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Westpac Group
Service Delivery Specialist
Join Westpac Group as a Service Delivery Specialist in Kogarah, NSW. Leverage ServiceNow for IT service management. 2-3+ years IT experience required. Benefits include flexible work, discounts, and career growth.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 30, 2025
An exciting opportunity for a Service Delivery Specialist to join the infrastructure team in Group Technology, supporting and governing service delivery processes through the ServiceNow platform.
Requirements
- 2-3+ years’ IT service delivery management experience in a complex IT infrastructure, large corporate environment
- Experienced using ServiceNow Change/Incident/Problem/Request
- 3 years ITIL experience. Foundations certificate (desirable)
- Advancing data analysis, problem solving and reporting skills
- Intermediate PowerPoint, Excel and Power BI skills
- Basic understanding of network technologies (desirable)
- Good communication and collaboration skills
- Experience in anticipating, owning and resolving customer issues, including implementing continual service improvements
Benefits
- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.
Requirements Summary
2-3+ years’ IT experience, ServiceNow expertise, ITIL experience, and good communication skills
