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ServiceNow
Associate Customer Success Manager
Join ServiceNow as an Associate Customer Success Manager in Sydney. Leverage ServiceNow skills to manage accounts, drive customer success, and enhance product usage.
The Mothership
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
June 17, 2025
As an Associate Customer Success Manager, you will oversee a large portfolio of commercial and enterprise accounts, ensuring customers are technically healthy and on the most recent version of ServiceNow's product. You will also drive consumption of Impact accelerators, training courses, and promote ServiceNow customer success stories and processes.
Requirements
- 3+ Years of related work experience; Customer Success, Project Management, Business Admin, and/or SaaS
- Ability to take full ownership of customer portfolio, act with autonomy, and make key decisions to drive effective customer outcomes
- Proven ability to collaborate effectively with cross-functional teams
- Ability to leverage data and analytics to make informed decisions and provide recommendations that drive achievement of customer business objectives
Benefits
- Equal Opportunity Employer
- Accommodations for candidates with disabilities
- Export Control Regulations
Requirements Summary
3+ years of experience in Customer Success, Project Management, Business Admin, or SaaS. Ability to drive effective customer outcomes and collaborate with cross-functional teams
