Associate Director, ITSM Lead & Architect

BeOne's Global Technology Solutions team is seeking an experienced and strategic technical leader to serve as both the ITSM Lead and Architect, acting as the primary owner of our ServiceNow platform.

Requirements

• 10+ years of overall experience and 8+ years of progressive experience in IT service management, with at least 5+ years working specifically with ServiceNow.
• Expert-level knowledge of ServiceNow modules and best practices in design and development.
• Strong ITIL/ITSM framework knowledge (ITIL certification highly desirable).
• Familiarity with Agile/Scrum methodologies for software delivery.
• Experience integrating ServiceNow with other enterprise systems (e.g., HR, ERP, monitoring tools).
• Strong communication and stakeholder management skills.
• Strategic thinking with the ability to translate high-level business objectives into tactical roadmaps and actionable initiatives.
• Strong analytical, problem-solving, and decision-making abilities.
• Demonstrated ability to mentor, coach, and develop teams effectively.

Benefits

• Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness
• Annual bonus plan for Non-Commercial roles and incentive compensation plan for Commercial roles
• Eligibility to participate in the Employee Stock Purchase Plan and to own shares of BeiGene, Ltd. stock