Associate Director, ServiceNow

The Associate Director, ServiceNow will lead the overall architecture design and development of ServiceNow implementations, ensuring alignment with business objectives and best practices. The role involves providing technical expertise and guidance to the ServiceNow development team, staying current with ServiceNow products, features, and industry trends, and conducting technical assessments and providing recommendations for improving existing ServiceNow implementations.

Requirements

• Bachelor's degree is required
• Minimum SEVEN (7) years of ServiceNow experience supported by ServiceNow certifications (e.g., CSA, CIS, CAD) and experience serving in an Architect and/or Project Management role
• Experience with Software Development Lifecycle methodologies, deliverables, and controls
• Expertise implementing multiple ServiceNow modules, preferably ITSM, ITOM, IRM, and/or SPM
• Experience with Software Development Lifecycle methodologies, deliverables, and controls
• Well-rounded technology consulting experience desired, to include ability to define requirements, lead client meetings, facilitate UAT, and conduct trainings
• Experience working in an Agile environment
• Agile, SCRUM or SAFe certifications
• PMP certification
• Experience in driving business development activities and leading all aspects of winning federal proposals, with proven ability to generate new wins and revenue for your company
• Prior managerial experience in leading and supporting a remote workforce

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend