Associate Engineer

This Associate Engineer role involves providing 24/7 support for Application Support environment, interacting with service desk customers, and maintaining ticketing systems. The position requires strong communication skills, a willingness to participate in team work, and the ability to quickly establish good working relationships with customers and other professionals. It focuses on monitoring, troubleshooting, and escalating network and data transaction errors.

Requirements

• Strong Communication and Interpersonal skills
• Experience creating bridges during major incidents
• Minimum 2 years of enterprise monitoring & alerting tools experience
• Knowledge of Networking concepts
• Knowledge of Windows Server, Linux Operating System & Virtual Machines
• Knowledge of Monitoring tools (Grafana, Kibana, SolarWinds, Dynatrace, etc.)
• Knowledge of Ticketing tools (JIRA, ServiceNOW, etc.)
• Teamwork
• Responsibility to a common shared goal