MUFG Investor Services

Associate, IT, EUT Analyst (Technology Support)

Join MUFG Investor Services in Kuala Lumpur as an Associate, IT, EUT Analyst. Provide IT support using ServiceNow, troubleshoot issues, and assist management. Benefits include medical insurance and paid holidays.

Department - JobBoardly X Webflow Template
Consulting
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
May 7, 2025

The Associate, IT, EUT Analyst will provide on-site office support, troubleshoot and support End User related issues, and provide first-line support for Laptops, PCs, Printers, Office 365, Active Directory, Networking and Ticketing. They will also provide executive support to Senior Management and be the point of contact on-site for all IT-related matters.

Requirements

  • Diploma/Degree in an appropriate IT discipline
  • Solid technical knowledge in Windows, Azure Active Directory, Microsoft 365, Exchange, MS Teams, MDM, MAM, Auto Pilot, Intune, JAMF, Microsoft Virtual Desktop, Citrix XenApp, and Monitoring tools
  • Proven experience in technical support activities for laptops, desktops, smartphones, telephony, and networking
  • Working knowledge of ITIL processes
  • Experience working with IT ticketing systems such as Manage Engine, JIRA Service Desk, or ServiceNow

Benefits

  • group medical insurance scheme
  • group pension scheme
  • reimbursement of professional subscriptions
  • paid holidays
  • assistance towards gym memberships

Requirements Summary

Diploma/Degree in IT, solid technical knowledge, proven experience in technical support, working knowledge of ITIL processes, experience with IT ticketing systems