Associate, IT, EUT Analyst (Technology Support)

The Associate, IT, EUT Analyst will provide on-site office support, troubleshoot and support End User related issues, and provide first-line support for Laptops, PCs, Printers, Office 365, Active Directory, Networking and Ticketing. They will also provide executive support to Senior Management and be the point of contact on-site for all IT-related matters.

Requirements

• Diploma/Degree in an appropriate IT discipline
• Solid technical knowledge in Windows, Azure Active Directory, Microsoft 365, Exchange, MS Teams, MDM, MAM, Auto Pilot, Intune, JAMF, Microsoft Virtual Desktop, Citrix XenApp, and Monitoring tools
• Proven experience in technical support activities for laptops, desktops, smartphones, telephony, and networking
• Working knowledge of ITIL processes
• Experience working with IT ticketing systems such as Manage Engine, JIRA Service Desk, or ServiceNow

Benefits

• group medical insurance scheme
• group pension scheme
• reimbursement of professional subscriptions
• paid holidays
• assistance towards gym memberships