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Swift
Associate IT Operations Specialist
Associate IT Operations Specialist at Swift, Kuala Lumpur. Monitor systems 24/7, manage incidents via ticketing, resolve operational issues, automate tasks, coordinate change management. Requires 2-4 years IT Ops experience, monitoring tools knowledge. Competitive benefits, career growth.
Direct Hire
Entry Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Change Management
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 24, 2025
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
Requirements
- Work on 24/7 rotational basis shifts
- Perform monitoring and first line recovery
- Document incidents in ticketing system and follow-up until closure
- Basic knowledge in identity and access management
- Resolve problem management issues regarding system/operations
- Interact with network services, software systems engineering and/or applications development
- Ensure user satisfaction by providing preventive maintenance, troubleshooting and problem resolution services
- Participate in the planning and implementation of system/network projects/enhancements
- Automate administrative tasks to improve the monitoring of applications
- Manage and coordinate the problem and change management processes
- Acquire, develop and maintain technical and product knowledge
- Periodically work on documentation
Benefits
- Competitive package
- Freedom to be yourself
- Diverse and inclusive environment
- Opportunities for career growth and development
Requirements Summary
2-4 years of experience in IT Operations, IT Infrastructure, and knowledge in monitoring tools such as OASIS, SevOne, SPLUNK, Watchdog
