Associate Manager IT Service Delivery

Deliver high-quality IT support and services to client hospitals, manage teams, and drive process excellence in a remote work environment.

Requirements

• Bachelor's Degree (Preferred)
• 5+ years relevant work experience
• 2-3 years at the Senior level or equivalent experience (Preferred)
• 2 years experience in information technology management (Preferred)
• 0-2 years relevant leadership experience (Preferred)
• Proven experience leading a team responsible for Tier 1 troubleshooting
• Skilled in ITSM platforms such as ServiceNow, Remedy, and similar tools

Benefits

• Equal Opportunity/Affirmative Action Employer
• Consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law