Associate Manager, Problem Management

Ubisoft is seeking an Associate Manager to join their Problem Management team, playing a key role in supporting operations. The role involves leading a team of problem managers, focusing on root cause analysis, improvement in communication and tracking, and establishing a proactive problem management approach. This position requires strong communication, coaching, and collaborative skills, with a focus on preventative solutions and ITSM tools.

Requirements

• Strong Leadership and Communications Skills
• Pragmatic approach to problem solving
• Experience in Service operations or Problem management role
• Focus on preventative solutions
• Proven leadership experience with coaching, mentoring, and team development
• Experience with ITSM/project management tools (Jira, ServiceNow, Miro etc.)
• Passion for games, players, and community-focused service delivery

Benefits

• Pension contributions
• Personal medical cover
• Maternity, paternity, adoption and parental leave