Visa

Associate Network Analyst - GO

Join Visa as an Associate Network Analyst in Basingstoke. Leverage ServiceNow for incident management, troubleshoot network issues, and enhance connectivity.

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Direct Hire
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Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
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Change Management
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Discovery
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IT Service Management
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Security Operations
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Discovery

Job description

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Posted on:
 
May 29, 2025

As a member of Global Network Operations Centre (GNOC) team, the Associate/Specialist is responsible for managing and responding to Network, Hardware and external client and circuit events which may result in impaired connectivity to our clients and internal business. The position requires an in-depth understanding of how logical and physical connectivity issues can affect transaction quality of Visa Client.

Requirements

  • Bachelor's degree or 3+ years of relevant work experience
  • ITIL certification (preferred)
  • Cisco CCNA, Juniper JNCIA, AWS, Silver Peak (preferred)
  • Good working knowledge of routing protocols such as BGP, EIGRP, IS-IS and OSPF
  • Good working knowledge on Cisco 65xx/72xx/76xx, Nexus 5k/7k & FEX, Arista switches, Bluecoat proxy, F5 LTM & GTM, Juniper, Silver Peak
  • Good Knowledge of SolarWinds, Netcool, or other fault monitoring toolsets
  • Good Knowledge of ServiceNow or other incident and change management tools
  • Broad knowledge and background on TCP/IP, MPLS, WAN, LAN SDWAN and Cloud technologies
  • Good Knowledge of datacenters and wide-area-network routing/switching, tunneling, security operations/Network Design or engineering, MPLS and Ethernet carrier transports
  • Ability to interpret firewall logs and look for specific permission or denial of a source IPs to a specific destination in support of troubleshooting
  • Experience on Packet analyser, Network discovery Tools like Thousand Eyes, Netbrain, Wireshark
  • Basic load balancer knowledge
  • Previous experience in Network Operations
  • Excellent verbal/written communication, organisational skills, ability to prioritise a constantly changing workload. Interpersonal skills and ability to excel as part of a team.
  • MS Office suite proficiency
  • Any experience of network automation especially toolsets such as Python or Ansible

Benefits

  • Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
  • Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Requirements Summary

Bachelor's degree or 3+ years of experience in IT or network operations, with ITIL certification and knowledge of Cisco, Juniper, and other network technologies