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Capita
ServiceNow Business Analyst
Join Capita as a ServiceNow Business Analyst in the UK. Leverage your skills in ITSM, CSM, and workflows to enhance our ServiceNow platform. Benefits include 23+ days holiday, volunteering days, and a matched pension.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Configuration Management Database
Customer Service Management
IT Service Management
Service Catalog
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 28, 2025
Great Opportunity to join our team as our ServiceNow Business Analyst to deploy, maintain and improve our ServiceNow Service Management platform.
Requirements
- Experience working as a ServiceNow Business Analyst, carrying out system maintenance and new implementations.
- Experience using Business Rules, Client Scripts, Workflows, Form Design and UI Action.
- Experience of the CSM module.
- Experience with ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics and Reporting.
- Excellent understanding of ServiceNow platform.
- Strong communication skills.
- Ability to gain SC clearance or ideally already possess it.
Benefits
- 23 days’ holiday (rising to 27 days with length of service) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Company matched pension, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave and plenty more
Requirements Summary
Practical experience in designing and configuring solutions, writing specifications, and managing the test and deployment process, excellent understanding of ServiceNow platform, SC clearance
