.svg)
EBRD
Associate, Product Eng Serv. Now
Join EBRD in Sofia as an Associate, Product Engineering. Leverage ServiceNow for ITSM/ITOM solutions, enhance incident management, and mentor peers. Flexible work!
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
Configuration Management Database
DevOps
Discovery
IT Operations Management
IT Service Management
Incident Management
Security Operations
Service Catalog
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Strategic Portfolio Management
Job description
Posted on:
August 8, 2025
This Associate, Product Engineering position at EBRD involves delivering end-to-end platform solutions like Incident, Problem, and Change Management using ServiceNow and Flow Designer. The role requires a strong understanding of ITIL and SPM, as well as experience in DevOps pipelines. It offers opportunities to own enhancements, troubleshoot complex issues, and mentor junior colleagues. This is a full-time position, subject to a fixed term contract.
Requirements
- Configuring and implementing ITSM and ITOM modules.
- Developing and maintaining ServiceNow Discovery.
- Maintaining Configuration Management Database (CMDB).
- Data-driven dashboards and reporting tools.
- Troubleshooting and resolving platform issues.
- Designing and implementing improvements to incident response processes.
Benefits
- Hybrid and flexible working arrangements
- Diverse and inclusive workplace
- Competitive benefits
Requirements Summary
Degree/equivalent, ITSM/ITOM configuration, and ServiceNow expertise. Advanced skills in SPM and data-driven reporting. Strong troubleshooting & mentorship skills
