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M+C Saatchi Group
AV & IT Support Technician
Join M+C Saatchi Group in London as an AV & IT Support Technician. Leverage ServiceNow for incident management while supporting AV tech and Microsoft 365. Benefits include 27 days holiday, healthcare, and more.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 25, 2025
The AV & IT Support Technician will be responsible for delivering efficient operational support across the Group, ensuring high-quality management of meeting rooms, AV equipment, and events both internal and external.
Requirements
- Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint)
- Hardware diagnostics and troubleshooting (Windows and Mac laptops and peripherals)
- Windows 10/11 and macOS support experience
- Incident and ticket management using tools like ServiceNow or Fresh Service
- Printer and network troubleshooting
- Strong communication skills and ability to build positive relationships
- A proactive team player, actively contributing to the workplace culture
- Strong IT proficiency, particularly in AV and event technologies
- Experience of events and conferences, including operating sound desks, visuals and cameras
- Hands-on knowledge of the procedures used in the installation, modification, maintenance and repair of IT/AV hardware and software
- Good knowledge of Microsoft Office
Benefits
- 27 days annual holiday
- private healthcare
- employer contributory pension
- life assurance
- income protection
- subsided gym membership
Requirements Summary
Proficient in Microsoft 365, hardware diagnostics, Windows and Mac support, incident and ticket management, and printer and network troubleshooting
