.svg)
Standard Chartered Bank
Manager, Legal Operations
Join Standard Chartered Bank in London as a Manager, Legal Operations. Leverage ServiceNow for vendor management and operational risk governance. Competitive salary, flexible benefits, and a supportive work culture.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
Governance, Risk, and Compliance
IT Asset Management
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 9, 2025
The Manager, Legal Operations role will support the Legal Operations team in providing expert vendor management support, onboarding, and in-life due diligence requirements for all third parties engaged by the legal function. The role will also ensure adherence to all Operational Risk Governance and manage a register of Service Providers.
Requirements
- Strong communication skills in English
- Strong vendor management, AP experience, with good understanding of Legal bills
- Good Service desk or Operations experience
- Familiarity with working in a cross-cultural setting
- Excellent written and interpersonal skills
- Familiarity with working in a cross-cultural setting
- Attention to detail with excellent time management, multitasking/prioritization capabilities
- Hands on experience of the following systems are an advantage but not mandatory Persuit, ServiceNow, TeamConnect, Clarity, Standard Chartered Bank internal processes/ applications
- eProcurement, Accounts Payable, SCM Process
- Financial Analysis
- Service desk or some form of service delivery experience
- Reporting
- Strong financial or budgeting experience or advanced analytical and numerical skills
- Microsoft experience (Outlook, Word, PowerPoint, Excel, and Access)
- Hands on experience in using Service now application for ITSM modules (Incident management)
- Hands on experience in Persuit, Team Connect application is an added advantage
Benefits
- Competitive salary
- Core bank funding for retirement savings
- Medical and life insurance
- Flexible and voluntary benefits available in some locations
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days)
- Minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Flexible working options based around home and office locations, with flexible working patterns
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform
- Development courses for resilience and other human skills
- Global Employee Assistance Programme
- Sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Requirements Summary
The role requires strong communication skills, vendor management experience, and a good understanding of legal bills. The ideal candidate should have experience in service desk or operations, be familiar with working in a cross-cultural setting, and have excellent written and interpersonal skills
