AWS Service Management

The AWS Service Management position involves managing and monitoring infrastructure changes, data analysis, and metrics reporting in a cloud environment. The role requires proficiency in ITIL best practices, ticketing tools, and process creation.

Requirements

• Bachelor’s degree in computer science or related field
• Advanced knowledge of ITIL best practices
• 1+ years of experience with data analysis and metrics reporting
• 1+ years of experience in similar projects performing infrastructure change management and monitoring
• Background in systems automation
• Proficient negotiation skills and time management
• Basic knowledge of cloud environments (preferably AWS and Azure)
• Ticketing tools (ServiceNow)
• Conversational English competence in technical settings
• English reading and writing competence in technical settings