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Santander
AWS Service Management
Join Santander in Santiago, Queretaro as an AWS Service Management expert. Leverage ServiceNow for ITIL-based infrastructure management. Bachelor's required.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 25, 2025
The AWS Service Management position involves managing and monitoring infrastructure changes, data analysis, and metrics reporting in a cloud environment. The role requires proficiency in ITIL best practices, ticketing tools, and process creation.
Requirements
- Bachelor’s degree in computer science or related field
- Advanced knowledge of ITIL best practices
- 1+ years of experience with data analysis and metrics reporting
- 1+ years of experience in similar projects performing infrastructure change management and monitoring
- Background in systems automation
- Proficient negotiation skills and time management
- Basic knowledge of cloud environments (preferably AWS and Azure)
- Ticketing tools (ServiceNow)
- Conversational English competence in technical settings
- English reading and writing competence in technical settings
Requirements Summary
Bachelor's degree in computer science or related field. 1+ years of experience with data analysis and metrics reporting, infrastructure change management, and monitoring
