B2B Technical Helpdesk - Spanish - Penang

This full-time position requires a B2B Technical Helpdesk specialist fluent in Spanish. The role involves providing first-line support to business clients, resolving issues related to devices and apps, and collaborating with internal teams to ensure timely responses. Experience in a customer-oriented role and proficiency with ticketing tools is a must.

Requirements

• Bachelor’s Degree or higher
• Native-level Spanish proficiency
• Advanced English proficiency (written and verbal)
• 1–2 years of experience in helpdesk, customer service, or technical support
• Proficiency in CRM or ticketing tools (e.g., Salesforce, Zendesk, ServiceNow)
• Strong problem-solving and analytical skills
• Technical skills: Computer literate and fully conversant in Microsoft Windows and Microsoft Office