B2B Technical Helpdesk - Italian - Penang

This full-time position involves providing first-line support to business clients and partners. The role focuses on resolving technical and operational issues related to devices and applications. Strong communication, problem-solving, and analytical skills are essential.

Requirements

• Bachelor’s Degree or higher
• Native-level proficiency in Italian
• Advanced proficiency in English (written and verbal)
• Minimum 1–2 years of experience in helpdesk, customer service, or technical support, B2B consumer-oriented environment preferred
• Ability to multitask and manage time effectively in a high-volume ticket environment
• Experience using CRM or ticketing tools (e.g., Salesforce, Zendesk, ServiceNow)