Bilingual (FR/EN) Technical Support Agent

Staples Canada is seeking a Bilingual (FR/EN) Technical Support Agent to manage the resolution of problems in a timely manner. The role involves troubleshooting, escalating issues, user follow-up, and contributing to team efficiency. Experience with Point-of-Sale systems, network equipment, and remote access software is required.

Requirements

• Excellent communication and customer service skills
• Excellent troubleshooting and diagnostic skills
• Bilingual in French and English
• Working knowledge of PCs and Windows operating systems
• Working knowledge of Active Directory and DOS command line functionality
• Solid understanding of IP architecture protocols (TCP/IP, DNS, WINS)
• Proficient with support tools (PC Anywhere, Citrix)
• Experience with remote access software (VPN, Microsoft Terminal Services)
• Knowledge of ServiceNow Call Tracking database
• Valid driver’s license
• Ability to work with Excel

Benefits

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs