Bilingual Technical Support Agent

The Support Specialist is responsible for managing the resolution of problems in a timely manner, including troubleshooting and resolving client issues on both a proactive and reactive basis.

Requirements

• Degree or Diploma in Computer Networking or related discipline.
• A+, Network +, CCENT, or MCP Certification an asset.
• Bilingual in French and English.
• Working knowledge of PCs and Windows operating systems.
• Working knowledge of Active Directory, and DOS command line functionality.
• Solid understanding of IP architecture protocols (TCP/IP, DNS, WINS) and how they are applied to client/server applications.
• Proficient with support tools (PC Anywhere, Citrix), imaging tools and common software applications, (Office 365, Adobe, SAV).
• Experienced with remote access software (VPN, Microsoft Terminal Services).
• Experience with ServiceNow Call Tracking database.
• Knowledge of AS400 technical support would be an asset.
• Knowledge of Citrix Network Topology.
• Candidate must have valid driver’s license.
• 1-2 years of help desk or equivalent experience.
• Staples Store Experience is an asset.

Benefits

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...