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NTT DATA
"BPO Call Center Analyst BPO Call Center "
BPO Call Center Analyst at NTT DATA (Quezon City). Lead L1 helpdesk team, manage tickets, improve processes. Requires 3-5 yrs IT experience, 1-2 yrs supervisory role, ServiceNow/ticketing expertise, bachelor's degree IT/CS.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 4, 2025
Supervise and manage a team of L1 helpdesk technicians, oversee ticket quality, and improve support processes. Must have strong customer service skills and technical knowledge.
Requirements
- Bachelor's degree in IT, Computer Science, or related field
- 3-5 years of experience in IT Service Desk or technical support roles
- At least 1-2 years of experience in a supervisory/team-lead capacity
- Solid understanding of end-user support, hardware troubleshooting, OS (Windows /Mac), MS Office, networking basics, and ticketing tools (ServiceNow, JIRA, etc.)
Requirements Summary
3-5 years of IT experience, 1-2 years of supervisory experience, and a bachelor's degree in IT or related field
