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NTT DATA
BPO Senior Manager
NTT DATA BPO Senior Manager in Quezon City. Lead L1 Helpdesk operations, manage teams, drive ITIL compliance, and optimize service delivery. 8+ years required.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 9, 2025
BPO Senior Manager is responsible for end-to-end delivery of L1 Helpdesk support operations, team leadership, client management, training, quality governance, reporting, and continuous improvement.
Requirements
- Bachelor’s degree or equivalent; Master’s degree preferred
- 8+ years of experience in Service Desk / Helpdesk Operations, with at least 2 years in a managerial role
- Strong understanding of ITIL processes, incident/request management, and service desk tools
- Experience managing teams in a BPO or ITeS environment
- Excellent leadership, communication, and client engagement skills
Requirements Summary
Bachelor’s degree, 8+ years of experience in Service Desk / Helpdesk Operations, and strong understanding of ITIL processes
