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The Cigna Group
Business Analysis Senior Analyst - HIH - Evernorth
Senior Business Analyst at Cigna Group (Evernorth), Hyderabad. ServiceNow expert managing application lifecycle, incidents & problems. CSA certified required. 2+ yrs experience.
Direct Hire
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
December 11, 2025
Business Analysis Senior Analyst position at Evernorth in Hyderabad, India. Participate in the full lifecycle of Application Management, including system enhancements, support, and maintenance, and work on incident management and problem management activities.
Requirements
- Bachelor’s degree in Software Engineering, Information Systems, Business, or equivalent
- Minimum of 2 years of ServiceNow implementation experience in large complex environments
- Foundational ServiceNow technical skills
- Good understanding of ServiceNow architecture and best practices
- Knowledge and experience with HR Service Delivery tools and third-party HR applications
- Certified ServiceNow System Administrator (CSA)
Benefits
- Equal Opportunity Employer
- Diversity, equity, and inclusion efforts
Requirements Summary
Bachelor’s degree, 2+ years of ServiceNow experience, foundational ServiceNow technical skills
