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Black Pen Recruitment
Business Analyst - Service Now (Information Technology/Software)
ServiceNow Business Analyst in Vienna. 6+ years IT experience required. Expertise in workflow automation, BPMN/UML, Agile environments, and process documentation. English fluency essential.
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Workflow Automation
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 11, 2025
Our client, a leading Software, Information and Communication Technologies company, is looking for a Business Analyst fluent in English to offer his/her services as an expert based in Vienna, Austria. The successful candidate will be integrated in the Development team of the company and will closely cooperate with a major client's IT team on site.
Requirements
- University degree in IT or relevant discipline
- Minimum 6 years of relevant working experience in IT
- Experience with ServiceNow platform for business process management and workflow automation
- Experience with documenting business process flows, use cases, quality management plans and user acceptance testing
- Experience working in an Agile software development environment
- Good knowledge of analysis/modelling tools and techniques (use case diagram, state diagram, entity relationship model, interaction diagrams etc.)
- Good knowledge of BPMN or UML or other with equivalent value
- Good knowledge of Wiki and collaborative sites
- Excellent command of the English language
Requirements Summary
University degree in IT, 6+ years of IT experience, knowledge of ServiceNow platform, and excellent English language skills
