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Ameriprise Financial Services, LLC
Business Analyst - ServiceNow
Join Ameriprise Financial in Hyderabad as a Business Analyst - ServiceNow. Leverage ITSM, ITOM, and Agile skills to drive business solutions. Competitive benefits!
Direct Hire
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Configuration Management Database
Customer Service Management
DevOps
Human Resources Service Delivery
IT Operations Management
IT Service Management
Incident Management
Integration Hub
Security Operations
ServiceNow Certifications (nice to have):
Certified Application Developer
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 17, 2025
A ServiceNow BSA is responsible for gathering requirements, developing illustrations, proposing scalable design and translating business requirements into ServiceNow technical requirements. They work closely with business stakeholders, administrators, and IT teams to analyze, support and deliver business-driven requirements.
Requirements
- Bachelor’s or master’s degree in computer science, IT, or a related field.
- 5+ years of experience as a ServiceNow BSA, including leadership roles.
- Strong expertise in JavaScript, and ServiceNow development frameworks.
- Deep knowledge of ITSM, ITOM, CMDB, HRSD, SecOps, CSM, and custom application development on ServiceNow.
- Proven experience in enterprise-wide integrations and ServiceNow architecture design.
- Experience in CI/CD, DevOps methodologies, and Agile/Scrum development.
Benefits
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and inclusive company culture
- Flexible work arrangements
- Access to cutting-edge technology and tools
Requirements Summary
5+ years of experience as a ServiceNow BSA, Bachelor’s or master’s degree in computer science, IT, or a related field, Strong expertise in JavaScript, and ServiceNow development frameworks
