.svg)
NTT DATA
Business Analyst
Consulting
Senior
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Governance, Risk, and Compliance
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 27, 2025
This Senior Business Analyst role at NTT DATA Business Solutions at ServiceNow (L4) focuses on driving detailed business analysis, shaping solution design, and leading cross-functional teams. The analyst is responsible for ensuring ServiceNow deployments align with enterprise objectives and mentoring junior analysts. The role involves managing change, oversight, and governance within the ServiceNow practice.
Requirements
- Lead end-to-end business analysis for complex ServiceNow implementations.
- Partner with executive and senior leadership to define ServiceNow solutions and roadmaps.
- Drive solution architecture discussions with technical architects.
- Mentor and coach junior business analysts and project team members.
- Lead workshops and large stakeholder engagement sessions.
- Oversee the creation and review of analysis documentation.
- Champion process reengineering and advocate for enterprise benefits.
Benefits
- Competitive salary
- Opportunity to work with leading SAP solutions
- World-class IT services
- Full life cycle support
- Rapid growth
- Dedicated mentorship
Requirements Summary
Bachelor's degree in related field. 8+ years experience in business analysis & ServiceNow implementation. Leadership/management skills required. Advanced ServiceNow knowledge preferred
