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DMI
Service Request Specialist - Third Shift
Join DMI as a Service Request Specialist (Third Shift) in Sharonville, OH. Utilize ServiceNow for ticketing, vendor requests, and mobile activations. Benefits include development and wellness support.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 19, 2025
DMI is seeking a highly organized Service Request Specialist - Third Shift to provide end user support for their managed services operation. The role involves submitting requests to vendors, resolving tickets, assisting with mobile phone activation, and cross-training with other teams. This position involves a 9pm-6am EST third shift.
Requirements
- Submit MACD requests to request equipment.
- Submit vendors orders to request equipment.
- Update systems assets.
- Assist with activation of mobile phones.
- Monitor vendor responses.
- Oversee the organization of ServiceNow ticketing system.
- Assist other teams with overflow work.
- Regular and reliable attendance.
- Ability to work overtime.
- Strong attention to detail and organizational skills.
- Multitasking and ability to maintain productivity in a fast-paced environment.
Benefits
- Convenience/Concierge
- Development
- Financial
- Recognition
- Wellness
Requirements Summary
High school diploma or equivalent. 1-2 years experience in mobile carrier (Verizon, AT&T, T-Mobile, Sprint). Proficiency in Microsoft Office and typing (40+ words/min)
