Business Analyst (Service Now)

EUROPEAN DYNAMICS is seeking a Business Analyst fluent in English to join their Development team in Vienna, Austria. The role involves conducting in-depth analysis of business requirements, documenting process flows, and working in an Agile environment, supporting the development of business cases and project charters. This position offers a chance to work on real international projects and makes a difference in a multinational institution.

Requirements

• University degree in IT or relevant discipline, combined with minimum 6 years of relevant working experience in IT.
• Experience with ServiceNow platform for business process management and workflow automation.
• Experience documenting business process flows, use cases, quality management plans and user acceptance testing.
• Good knowledge of analysis/modelling tools and techniques (use case diagram, state diagram, entity relationship model, interaction diagrams etc.).
• Good knowledge of BPMN or UML or other with equivalent value.
• Good knowledge of Wiki and collaborative sites.
• Excellent command of the English language.

Benefits

• Competitive remuneration
• Full benefits package