Business Consultant ServiceNow - Customer Service Management (CSM) (m/w/d)

We are an international, technology-agnostic consulting company with a focus on digital strategy, platform technologies, cybersecurity, and business transformation. We are looking for a ServiceNow Consultant - Customer Service Management (CSM) to join our team of over 500 technology experts and over 200 consultants.

Requirements

• Expertise and relevant professional experience (at least 3 years) with introduction projects for ServiceNow Customer Service Management (CSM) and ideally also IT Service Management (ITSM)
• Expertise in project management as well as process optimization, quality management, and process modeling
• Methods or professional certifications: One or more current ServiceNow certifications (e.g. Certified System Administrator, Certified Implementation Specialist CSM) are strongly recommended
• Experience in requirements analysis and design of digital workflows on the ServiceNow platform
• Team player and responsible, as well as success-oriented working style
• Flawless German and English skills

Benefits

• Modern offices in top locations in Munich, Frankfurt, and Stuttgart
• Hybrid working with the possibility of adjusting your working hours individually to your needs
• Our Devoteam Academy offers you a large range of certified training and language courses
• International development opportunities for your career boost at Devoteam
• Gaming lounge for your creative break between meetings and calls
• Get-Together parties and team events for regular exchange and fun with your colleagues
• Employee incentives for recruiting new employees
• Modern IT equipment - choose from a variety of options the product that suits you best
• Corporate benefits with a large selection of offers for almost every area
• Job bike and company car offer with attractive tax benefits for you
• Occupational pension provision, direct insurances, and capital-forming benefits are available as additional benefits
• Integration Day incl. mentor programs for your perfect start at Devoteam