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Devoteam
Business Consultant ServiceNow - Customer Service Management (CSM) (m/w/d)
ServiceNow CSM Business Consultant at Devoteam (Frankfurt). 3+ years CSM/ITSM expertise, project management, process optimization. ServiceNow certifications required. Hybrid work, training, career growth.
ServiceNow Role Type:
Implementer
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
August 6, 2025
We promote your personal growth, shared success, and new innovations. We are an international consulting company with a focus on digital strategy, platform technologies, cybersecurity, and company transformation. We shape our digital future and create new, innovative visions and solutions for our customers.
Requirements
- Proven expertise and relevant work experience (at least 3 years) with introduction projects for ServiceNow Customer Service Management (CSM) and ideally also IT Service Management (ITSM).
- Expertise in project management as well as process optimization, quality management, and process modeling.
- Methods or professional certifications: One or more current ServiceNow certifications (e.g. Certified System Administrator, Certified Implementation Specialist CSM) are highly beneficial.
- Experience in requirements analysis and design of digital workflows on the ServiceNow platform.
- Team player and responsible as well as success-oriented working style
- Fluent German and English skills
Benefits
- Modern offices in top locations in Munich, Frankfurt, and Stuttgart
- Hybrid working with the possibility of adapting your working hours individually to your needs
- Our Devoteam Academy offers a wide range of certified training and language courses
- International development opportunities for your career boost at Devoteam
- Gaming Lounge for your creative break between meetings and calls
- Get-Together parties and team events for regular exchange and fun with your colleagues
- Employee incentives when recruiting new employees
- Modern IT equipment - choose from a wide range of options the product that suits you best
- Corporate benefits with a large selection of offers for almost every area
- Job bike and company car offer with attractive tax advantages for you
- Pension plan, direct insurance, and wealth-effective benefits are available to you as additional benefits
- Integration Day including mentorship programs for your perfect start at Devoteam
Requirements Summary
At least 3 years of experience with ServiceNow Customer Service Management (CSM) and IT Service Management (ITSM), project management, process optimization, quality management, and process modeling, and relevant certifications
