Business Consultant ServiceNow - Customer Service Management (CSM) (m/w/d)

We promote your personal growth, joint success, and new innovations. With over 25 years of experience, more than 10,000 tech and business leaders worldwide, and around 5,000 different certifications, we are an international technology-agnostic consulting firm with a focus on digital strategy, platform technologies, cybersecurity, and company transformation.

Requirements

• Recognized expertise and relevant professional experience (at least 3 years) with introduction projects for ServiceNow Customer Service Management (CSM) and ideally also IT Service Management (ITSM).
• Expertise in project management as well as in process optimizations, quality management, and process modeling.
• Methods or professional certifications: One or more current ServiceNow certifications (e.g. Certified System Administrator, Certified Implementation Specialist CSM) are strongly advantageous.
• Experience in requirement analysis and design of digital workflows on the ServiceNow platform.
• Team player and responsible, as well as goal-oriented working style.
• Fluent German and English skills.

Benefits

• Modern offices in prime locations in Munich, Frankfurt, and Stuttgart
• Hybrid working with the possibility of adjusting your working hours individually to your needs
• Our Devoteam Academy offers a large range of certified training and language courses
• International development opportunities for your career boost at Devoteam
• Gaming lounge for your creative break between meetings and calls
• Get-Together parties and team events for regular exchange and fun with your colleagues
• Employee bonuses for recruiting new employees
• Modern IT equipment - choose from a wide range of options the one that suits you best
• Corporate benefits with a large selection of numerous offers for almost every area
• Job bike and company car offer with attractive tax benefits for you
• Occupational pension, direct insurance, and capital-forming benefits are available to you as additional services
• Integration Day including mentor programs for your perfect start at Devoteam