Business Consultant ServiceNow - Customer Service Management (CSM) (m/w/d)

We promote your personal growth, shared success, and new innovations. With over 25 years of experience, more than 10,000 tech and business leaders worldwide, and around 5,000 different certifications, we are an international technology-independent consulting company with a focus on digital strategy, platform technologies, cybersecurity, and business transformation.

Requirements

• Proven expertise and relevant professional experience (min. 3 years) with introduction projects for ServiceNow Customer Service Management (CSM) and ideally also IT Service Management (ITSM)
• Expertise in project management as well as in process optimization, quality management, and process modeling
• Methods or professional certifications: One or more current ServiceNow certifications (e.g. Certified System Administrator, Certified Implementation Specialist CSM) are highly desirable
• Experience in requirements analysis and design of digital workflows on the ServiceNow platform
• Team player and responsible, as well as goal-oriented working style
• Good German and English language skills

Benefits

• Modern offices in top locations in Munich, Frankfurt, and Stuttgart
• Hybrid working with the possibility of adapting your working hours to your needs
• Our Devoteam Academy offers a large selection of certified training courses and language courses
• International development opportunities for your career boost at Devoteam
• Gaming lounge for your creative break between meetings and calls
• Get-Together parties and team events for regular exchange and fun with your colleagues
• Employee referral bonuses when recruiting new employees
• Modern IT equipment - choose from a variety of options the one that suits you best
• Corporate benefits with a large selection of offers for almost every area
• Job bike and company car offer with attractive tax benefits for you
• Statutory pension scheme, direct insurance, and pension-related benefits are available to you as additional benefits
• Integration day including mentor program for your perfect start at Devoteam