Devoteam

Business Consulting |ServiceNow Business Analyst

ServiceNow Business Analyst at Devoteam, Lisbon. Gather requirements, translate business needs to technical specs, optimize processes, ensure system integration & support project lifecycle. 3+ yrs exp required.

Department - JobBoardly X Webflow Template
Consulting
Job Level - JobBoardly X Webflow Template
Mid-Level
ServiceNow Role Type:
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Business Process Analyst
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Incident Management
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Integration Hub
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
March 18, 2025

At Devoteam, we believe that technology with strong human values can actively drive change for the better. We are seeking a talented and experienced ServiceNow Business Analyst to join our growing team.

Requirements

  • Collaborate with business stakeholders to gather and document functional and non-functional requirements.
  • Translate business needs into clear technical specifications for ServiceNow development.
  • Conduct workshops and requirement-gathering sessions to identify opportunities for process improvement and optimization.
  • Analyze and map current and future business processes using ServiceNow best practices.
  • Ensure seamless integration of existing systems with the ServiceNow platform.
  • Provide functional and technical support throughout all phases of the project lifecycle.

Requirements Summary

3+ years of experience as a ServiceNow Business Analyst, Bachelor's degree in Computer Science, Information Systems, or a related field