Business Process, Advisor

Requisition ID 2025-158175, a Business Process, Advisor position within the IT Service Management (ITSM) team, seeks a skilled and detail-oriented Process Engineer to analyze, design, and optimize IT service management processes. The role requires a strong understanding of ITIL and the ability to drive process improvements, identify bottlenecks, and contribute to the overall success of IT service operations. The ideal candidate will collaborate with cross-functional teams to implement process improvements and ensure compliance with established procedures.

Requirements

• TS/SCI with Polygraph level clearance
• BA/BS and 8+ years experience
• Master’s/PhD and 6+ years experience
• Strong knowledge of ITIL principles
• Experience in process mapping, documentation, and optimization
• Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy)
• Excellent analytical and problem-solving skills