Business Process Architect - Customer (CSM, FSO, GRC)

NewRocket is a global, full-service Elite ServiceNow partner that helps top enterprise leaders solve their toughest business problems. They are hiring a Business Process Architect to lead a team of Senior Business Analysts and manage customer outcomes on complex enterprise projects.

Requirements

• Minimum of five (5) years of experience as a client-facing technical consultant
• Experience and well-versed in CSM, FSM, FSO programs
• Strong knowledge of business process architecture principles for cloud-based platforms
• Strong interpersonal, organization, facilitation, and presentation skills
• Strong written and verbal communication skills
• Ability to assess and mitigate risk
• Effective facilitation, coaching and mentoring skills
• Strong problem-solving skills
• BSC in CS, IT or similar technical discipline or equivalent experience

Benefits

• Diverse and inclusive workplace
• Equal opportunity workplace and affirmative action employer
• Providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status