Business Solution Architect – OSS/BSS, WFM

Business Solution Architect – OSS/BSS, WFM. The individual will support an enterprise architecture vision by participating in architecture strategy, guidelines, patterns, frameworks, and practices. The business solution architect will specifically focus on Cogeco BSS systems (Customer Relationship Management, Product/Catalogue Information Management, Sales Order Management, Customer Support Management, and Technical Support Management).

Requirements

• 10+ years’ experience in IT Architecture, Solution Architecture, Business Architecture or similar experience required
• 5+ years’ experience in Telecommunications, ideally both wireline and wireless
• Extensive experience with API development and integration across Business Systems – CRM, OSS, BSS, Finance, Product Catalogue and 3rd party integrations (payment, provisioning, fulfillment, inventory, etc)
• Experience with ServiceNow capabilities
• eCommerce experience, specifically with regards to Catalogue Management, Buy-Flow, Self-Serve and supporting technologies
• Omni-channel capabilities - Web and Call Centre applications & architecture patterns

Benefits

• Opportunity to work in a diverse and inclusive environment
• Professional development opportunities
• Health and well-being of colleagues a top priority