Business Solutions Analyst

The Operational Excellence (OE) team is responsible for the technical and process health of the Universal Products & Experiences (UP&E) consumer products business. This role helps bridge the gap between the Product, Engineering, and Business Engagement teams, ensuring that UP&E’s technology foundation is stable.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Management Information Systems, or similar.
• 4+ years of professional work experience.
• Strong business analysis skills in formal requirements elicitation and codification (e.g., Use Cases, traceability matrices, house of quality, Goal-Question-Metric, six sigma, LEAN, test case design) and others.
• Skills in software Development Lifecycle (SDLC and ITIL) deliverables and processes.
• Ticketing / customer support management system (CSM) experience (e.g., Jira, Zendesk, ServiceNow, Salesforce Case Management).
• Familiarity with formal Change- and Configuration- (CMDB) Management (e.g., ServiceNow, CAB Workbench).
• Demonstrated skill in workflow automation (e.g., Power Automate, Power Apps, Jira Automation) and/or system integrations (e.g., REST APIs, Postman).
• AI-assistant / agent experience for communications and operations (e.g. Copilot Studio).
• Working knowledge of Windows & Linux servers, shell / terminal commands.
• Understanding of networking fundamentals (DNS, ports, protocols, firewall rules).

Benefits

• Medical, dental and vision insurance
• 401(k)
• Paid leave
• Tuition reimbursement
• Other discounts and perks