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American Express Global Business Travel
Business System Analyst - Global Travel Application Support-1
Join American Express Global Business Travel as a Business System Analyst in Mexico City. Leverage ServiceNow for Level 2 support in travel applications. 3+ years required. Benefits include flexible perks and extensive training.
Direct Hire
Mid-Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 1, 2025
As a Business System Analyst, you will provide technical application level 2 support for Amex GBT applications, including Travel Counselor Servicing Applications. You will handle incident resolution, respond to critical incidents, and supervise ticket queues globally.
Requirements
- 3+ years of experience in Travel Operations or Technology Level 2 Application Support
- Advanced English level
- ITIL certification
- Salesforce Administrator certification
- Knowledge of networking, Dot Net Framework, API's & Web services technology, Windows O/S platforms, and troubleshooting
- Experience with ticketing systems like servicenow or freshservice for incident management
- Strong MS Office skills
Benefits
- Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources
- Travel perks with choice of deals from major travel providers on flights, hotels, cruises, and car rentals
- Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first
Requirements Summary
3+ years of experience in Travel Operations or Technology, Advanced English level, ITIL certification
