Service Desk Agent - PR

Softtek is a global IT provider offering process-driven solutions to over 20 countries. They are seeking a Service Desk Agent with a strong focus on Windows, Microsoft 365, and ServiceNow to provide 1st-level IT support to end-users. The company provides a highly responsive 24/7 support model.

Requirements

• Proficient in supporting Windows OS and desktop environments
• Hands-on experience with Microsoft 365
• Basic knowledge of SAP GUI and user access issues
• Familiarity with ServiceNow or similar ITSM platforms
• Remote support tools usage (e.g., RDP, AnyDesk, TeamViewer)
• High sense of urgency and proactiveness
• Strong teamwork and collaboration
• Good English communication skills (must be familiar with U.S. accents)
• Customer care and service-oriented attitude