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Softtek
Global NOC Quality Leader
Join Softtek as a Global NOC Quality Leader in Aguascalientes. Leverage ServiceNow for ticket management, ensuring top-notch IT support and customer service.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 18, 2025
The Global NOC Quality Leader is responsible for monitoring IT systems, identifying performance issues, and providing excellent customer service. This role involves supporting ticket queue management, SLA management, analyzing tickets, and conducting audits to maintain smooth IT operations. The ideal candidate will be proactive, detail-oriented, and possess strong communication and problem-solving skills.
Requirements
- Monitor IT systems, applications, and networks
- Track, prioritize, and document support activities and incidents
- Provide users with timely updates and ensure excellent customer service
- Assist with user account management
- Familiarity with monitoring tools (e.g., CheckMK, Nagios, Datadog, Dynatrace, Splunk) and ticketing systems (e.g., ServiceNow, Jira)
- Strong analytical and problem-solving skills
- Excellent communication and customer service skills
- Ability to prioritize and handle multiple tasks in a fast-paced environment
Requirements Summary
Monitor IT systems and ensure smooth IT operations. Track, prioritize, and document support activities. Provide excellent customer service
