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Flexstaf IT
Business Systems Analyst (ITSM, BMC)
Business Systems Analyst (Level 4) at Flexstaf IT, Toronto. Expert in ITSM, BMC Remedy, CMDB, ticket brokering APIs. Configure Incident/Problem/Change modules, DWP Catalogue, Atrium Integrator. Secret clearance required.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Configuration Management Database
DevOps
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 11, 2025
Business Systems Analyst (Level 4) position at Toronto, ON, Canada, requiring expertise in ITSM, BMC, and related technologies.
Requirements
- Clearance Requirement: Secret
- At least 1 year of experience in Remedy development (Remedy AR system workflow, such as Active links, filters, menus, forms, escalations, etc.)
- At least 1 year of experience in Hands-on Building Service request using DWP Catalogue (SNOW Equivalent End user portal)
- Developing BMC CMDB solution (i.e. class structure, concepts of reconciliation and normalization)
- Ticket brokering using SOAP and REST API
- Design Data load for foundation and or CMDB understand Atrium Integrator
- 3+ years of experience in configuring of all OOTB functionality of the Incident, Problem, Change, including foundation data, assignment rules, templates etc.
- Ability to do requirement analysis in ITSM modules
- For Saas & on-prem container projects: Container platform (Kubernetes, OpenShift, AWS), Jenkins & related experience is a plus
- BMC HDM experience is a plus
- Understanding RSSO (Remedy Single Sign-On) capabilities is a plus
- Chatbot and agent chat familiarity is a plus
- BMC BWF (Business workflow) familiarity is a plus
Requirements Summary
Must-have skills include Remedy development, BMC CMDB solution, Ticket brokering using SOAP and REST API, and configuration of OOTB functionality of Incident, Problem, Change, etc
