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Waymo
Business Systems Analyst ServiceNow Architect
ServiceNow Architect at Waymo (Mountain View, CA). Design ServiceNow architecture, governance, and solutions. 6-8 yrs IT, 4+ yrs ServiceNow (ITSM/HRSD/CSM/ITOM). Bonus, equity, benefits.
Direct Hire
Senior
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Customer Service Management
Governance, Risk, and Compliance
Human Resources Service Delivery
IT Operations Management
IT Service Management
Incident Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 3, 2025
We are seeking a Business Systems Analyst ServiceNow Architect to define and maintain the ServiceNow architecture blueprint, establish governance standards, and lead workshops with business stakeholders to capture requirements and user stories.
Requirements
- 6–8 years of total experience in IT or enterprise applications
- 4+ years hands-on ServiceNow (ITSM, HRSD, CSM, ITOM, or related modules)
- Proven experience as a ServiceNow Solution Architect, Lead BSA, or Platform Owner in a global or high-tech environment
- Strong understanding of ServiceNow data model, integration methods, scripting, and workflow configuration
- Demonstrated ability to gather requirements, design business processes, and translate them into ServiceNow solutions
- Familiarity with ITIL practices and Agile delivery models
- Excellent communication, facilitation, and documentation skills
Benefits
- Discretionary annual bonus program
- Equity incentive plan
- Generous Company benefits program
Requirements Summary
6-8 years of IT experience, 4+ years ServiceNow experience, and proven experience as a ServiceNow Solution Architect or Lead BSA
Apply now
Mountain View
|
California
United States
Senior
Hybrid
Full Time
196000-248000 USD/year
