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Freudenberg Group
Call-Entry IT Specialist with German
Call-Entry IT Specialist (German) at Freudenberg Group, Brasov. Provide IT Service Desk support via phone/email/Teams. Resolve incidents/requests using ServiceNow. Requires Associate degree, ITIL cert, B2 German/English.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 26, 2025
Provide IT Service Desk support by phone, email, MS Teams, or in person. Resolve issues under guidance and with work instructions (incidents and service requests) within the defined KPIs and SLAs, and to the end user’s satisfaction.
Requirements
- Associate degree in Computer Science
- Basic knowledge of network technology
- Basic Windows OS administration of current OS releases
- Basic Remote access to systems and VPN
- Basic Microsoft Exchange online user administration
- Basic Microsoft Office 365 end-user support
- Basic Microsoft Intune or any MDM user support
- Desktop applications / MS Office Suite
- Printer troubleshooting and support
- ITIL Foundations Certification or a similar IT framework
- English language skills at level B2 or higher for all regions
- German language skills at level B2 or higher for EMEA
Requirements Summary
Associate degree in Computer Science and basic knowledge of network technology, Windows OS administration, and other technical skills
