Case Manager (m/w/d)

This Service Manager role focuses on handling customer inquiries efficiently, providing first-level support, and ensuring high customer satisfaction. The role involves documenting procedures, escalating complex cases, and identifying optimization opportunities. The position requires strong communication and analytical skills, and a proactive approach to issues.

Requirements

• Experience in IT Service Management (ideally in a safety-related environment)
• Knowledge of systems such as ServiceNow (Incident, Problem, Request, Knowledge Management)
• Familiarity with ITIL processes and understanding of technical relationships
• Experience in working with KPIs, SLA tracking and reporting
• Very good German and English language skills in written and spoken form

Benefits

• Monthly tax-free insurance allowance
• Access to corporate benefit program
• Summer parties
• Christmas celebrations
• Cafeteria voucher supplement
• Vacation days