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e-shelter security
Case Manager (m/w/d)
Case Manager (m/w/d) at e-shelter security, Frankfurt. Manage customer inquiries using ServiceNow/ITIL expertise. SLA tracking, KPI reporting, technical support. Benefits: 50€ subsidy, 30 days vacation, corporate perks.
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 13, 2025
We are looking for a Case Manager to ensure customer inquiries are processed smoothly and efficiently, and to contribute to customer satisfaction and service quality.
Requirements
- Experience in service management, preferably in a security technical environment
- Knowledge of systems such as ServiceNow, Jira or Confluence
- Understanding of technical relationships
- Familiarity with ITIL processes
- Experience in dealing with KPIs, SLA tracking, and reporting
- Very good German and English skills in word and writing
Benefits
- Monthly tax-free subsidy for expenses of 50 euros
- Access to over 800 partners of our Corporate Benefits Program
- Summer parties
- Christmas parties
- Allowance for the canteen
- 30 days of vacation
Requirements Summary
Experience in service management, knowledge of ServiceNow, Jira, or Confluence, and very good German and English skills
