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e-shelter security
Service Manager (m/w/d)
Service Manager (m/w/d) at e-shelter security, Frankfurt. Manage technical service interventions using ServiceNow & ERP systems. ITIL expertise required. 30 days vacation, benefits package.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 13, 2025
As a Service Manager, you will ensure efficient and high-quality technical service interventions, including maintenance and software updates, to contribute to customer solution stability and client satisfaction.
Requirements
- Several years of experience in technical service area, preferably in security technology
- Familiarity with systems such as ServiceNow and ERP (e.g. SAP, MS Dynamics or esoffice)
- Knowledge of ITIL processes and experience in deployment and resource planning
- Completed training (technician, master or comparable) or a study
- Very good German and English skills
- Safe handling of MS Office
Benefits
- Monthly tax-free cost allowance of 50 Euro
- Access to over 800 partners of Corporate Benefits Programme
- Summer parties
- Christmas parties
- Essenzuschuss for the canteen
- 30 days of vacation
Requirements Summary
Several years of experience in technical service area, preferably in security technology, completed training or study, and very good German and English skills
