CBS - Markets - Ops And Reporting - ServiceNow Alliance Operations Support Specialist

The Alliance Operations Support Specialist will provide ongoing operations support for one or more alliances, ensuring seamless service delivery for ongoing initiatives. The incumbent will co-develop and operationalize the operations support delivery model for a single Alliance or a combination of Alliances.

Requirements

• Provide financial insights with effective dashboard reporting
• Manage book of business
• Ensure alliances related reference material is systematically reviewed and refreshed
• Coordinate with Brand Marketing and Communication (BMC) team
• Program manage various initiatives around processes and tools provided by the Alliance Partner
• Support Alliances team with initiation and tracking of Localization of Global Agreement
• Manage onshore stakeholder expectations, plans and communication
• Support internal EY Alliances leadership meetings
• Support meetings between EY leadership and the Alliance partner
• Skills and attributes for success: sales and pipeline exposure, technology aptitude, exposure to continuous process improvement and automation initiatives, excellent MS Excel and Powerpoint skills, ability to work with senior onshore stakeholders, experience with virtual working, good problem solving skills, good project management skills, excellent communication skills

Benefits

• Continuous learning
• Success, as defined by you
• Transformative leadership
• Diverse and inclusive culture