Change and Release Manager

We are looking for a Change and Release Manager to join our Service Management Office in Enterprise Business. The role involves governing and executing change and release processes across infrastructure, networks, and enterprise systems, ensuring seamless delivery with minimal disruption. The ideal candidate will have a technical background, ITIL processes knowledge, and experience in technical change and release management.

Requirements

• 3+ years in technical change and release management, preferably in a large-scale managed services or enterprise ICT environment
• Deep understanding of ITIL processes (ITIL Foundation required; Intermediate or Expert certifications highly regarded)
• Hands-on experience coordinating technical changes, running CABs, managing release plans, and executing structured rollout and rollback procedures
• Exposure to DevOps environments, including familiarity with CI/CD tools (e.g. Jenkins, Ansible, Bamboo) and deployment automation
• Experience with ServiceNow or other ITSM tools, plus working knowledge of CMDB and configuration management processes
• Strong understanding of networks, infrastructure, and cloud platforms (AWS, Azure, or GCP experience desirable)
• Australian Citizenship (mandatory) and eligibility for AGSVA Baseline security clearance (current clearance highly regarded)

Benefits

• 3 days in the office, 2 days remote – with flexible hours to suit!
• Inclusive gender neutral paid Parental Leave of up to 16 weeks
• Competitive leave including 2 additional 'Connected Leave' days
• All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
• Own your own growth by accessing an extensive online and facilitator led learning catalogue.
• Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!