Change Management Lead

Sev1Tech is seeking a Change Management Lead to support a team providing enterprise IT operations support for a DHS customer, focusing on infrastructure management and operations such as monitoring, incident response, cybersecurity, and system administration. The role involves implementing automation and utilizing AI/predictive analytics to improve efficiency and resilience. The role requires a candidate with a Bachelor's degree, strong IT Service Management experience, and expertise in Change Management processes.

Requirements

• Bachelor’s Degree
• Strong skills in Service Management tools, such as ServiceNow or Remedy
• Knowledge of ITIL framework
• Experience in developing written functional documentation and training materials
• Thorough knowledge of relationships between Change Management, Configuration Management and Release Management
• Demonstrated leadership experience implementing and improving IT processes
• Experience with internal change management policies
• Eligibility for Entry on Duty clearance
• ITIL certification or ability to obtain within 12 months